Privacy Policy
This Privacy Policy outlines how Vandana Creations (“we,” “our,” or “us”) collects, uses, protects, and shares your personal information when you visit, make a purchase from, or interact with our website vandanacreations.com (the "Site") or visit our physical retail store.
By using our Site and services, you consent to the data practices described in this policy.
1. Information We Collect
To provide you with our retail and bespoke customization services, we collect various types of information:
- Personal Identity & Contact Information: Name, email address (
info@vandanacreations.com), phone/WhatsApp number (+91 9811763684), and billing/delivery address. - Customization Details: For our "Design by Vandana Creation" and custom-tailoring services, we collect your specific body measurements, fit preferences, and design choices.
- Transaction Information: Details of the products you purchase, payment status, and order history. Note: We do not store your raw credit/debit card details on our servers; these are securely processed by our authorized third-party payment gateways.
- Device and Technical Information: IP address, browser type, operating system, and browsing behavior on our Site collected through cookies and tracking technologies.
2. How We Use Your Information
We use your personal data to deliver a seamless shopping and customization experience, specifically to:
- Process, fulfill, and ship your orders.
- Design, tailor, and craft custom-made outfits to your exact measurements.
- Communicate with you regarding order confirmations, shipping updates, and custom-design consultations (via call, email, or WhatsApp).
- Send you promotional offers, seasonal collections, or newsletters (only if you have opted in).
- Respond to your customer support queries, complaints, or feedback.
- Secure our website and prevent fraudulent transactions.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who help us operate our business:
- Delivery & Shipping Partners: To deliver your orders to your doorstep.
- Payment Gateways: To process secure online transactions.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency).
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your cart items, analyze website traffic, and understand which sections of our store are most popular. You can choose to disable cookies through your individual browser settings, though doing so may limit some functionalities of our Site.
5. Data Security
We implement appropriate technical and administrative security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
Depending on your location, you have the following rights regarding your personal data:
- Access & Correction: You can request a copy of the personal information we hold about you or ask us to correct any inaccuracies.
- Opt-Out: You can unsubscribe from our marketing emails or WhatsApp messages at any time by clicking the "unsubscribe" link or replying "STOP."
- Erasure: You may request that we delete your personal data, subject to certain legal obligations where we must retain transaction records.
7. Grievance Officer & Contact Information
In compliance with the Information Technology Act, 2000 (India) and rules made thereunder, the name and contact details of our Grievance Officer are provided below for any privacy-related concerns, data access requests, or grievances:
- Business Name: Vandana Creations
- Grievance Officers: Vandana Kesharwani / Vikas Kesharwani
- Address: Club retreat, Paramount Golf Foreste, Opposite Sector Zeta 1st, Greater Noida, Gautam Budh Nagar, Uttar Pradesh - 201311
- Contact Number: +91 9811763684
- Email Address: info@vandanacreations.com
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page with an updated "Last Modified" date.