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Refund and Returns Policy

Thank you for shopping at Vandana Creations. We take pride in the quality, craftsmanship, and fit of our collections. If you are not entirely satisfied with your purchase, we are here to help you understand our return and refund process.

1. Return Eligibility

We offer different return policies depending on whether your item is a standard "Ready-to-Wear" piece or a "Custom-Made/Tailored" creation.

Ready-to-Wear Collections

  • Return Window: You have 7 days from the date of delivery to request a return.
  • Product Condition: To be eligible for a return, the item must be:
    • Unworn, unwashed, and unused.
    • Completely free of any perfume, deodorant, or makeup stains.
    • In its original packaging with all product tags fully attached.
  • Exceptions: Any item returned in a damaged, altered, or soiled condition will not be accepted.

Custom-Made & Tailored Fits (No Returns)

  • Policy: Our exclusive "Design by Vandana Creation" line, custom-tailored outfits, and any garments made or altered to your specific measurements are crafted uniquely for you. Because of this personalized nature, we do not accept returns, exchanges, or refunds on custom-made or tailored fits.
  • If you experience any minor fitting issues with your custom piece, please reach out to us at +91 9811763684, and our master tailors will be happy to assist you with adjustments.

2. Return Process & Shipping Costs

To return an eligible Ready-to-Wear item, please follow these steps:

  1. Initiate your Return: Contact our team within 7 days of delivery at info@vandanacreations.com or via WhatsApp at +91 9811763684 with your order number and the reason for your return.
  2. Ship the Item Back:
    • The customer is responsible for shipping the item back to our store and paying any associated return shipping fees. Return shipping costs are non-refundable.
    • We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned package.
  3. Ship to Address:Vandana CreationsClub Retreat, Paramount Golf Foreste,Opposite Sector Zeta 1st, Greater Noida,Gautam Buddha Nagar, Uttar Pradesh - 201311

3. Refunds

  • Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our quality guidelines (unworn, tags attached, no stains). We will notify you via email or message of the approval or rejection of your refund.
  • Refund Method: If approved, your refund will be processed immediately. The money will be credited back to your original payment method (e.g., credit card, bank account, UPI, or wallet).
  • Timeline: Please allow 5 to 7 business days for the refund to reflect in your account, depending on your bank or payment card issuer.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 24 to 48 hours of delivery at +91 9811763684 or info@vandanacreations.com with photos of the product. We will immediately arrange a replacement or issue a full refund at no extra shipping cost to you.

5. Contact Us

For any questions or support regarding your returns, please reach out to us: